Casumo bookie review - FAQ

Age Limit
Casumo
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FAQ

Casumo customers frequently ask these questions before, during, and after placing their eSport bets.

Q: Is it easy to find what I'm looking to bet on?

Understandably, playing at an online casino with more than 1,500 games can be intimidating. However, you can quickly and easily locate your desired games thanks to a well-designed user interface. Their specialized game browser makes it easy to search by game type, name, or other categories, such as popularity and recentness. Bettors can find the "Game Browser" link on any page to take them to this helpful search engine.

Q: Why can't I open an account?

Ensure that the information you provided to the casino is correct before submitting it to them. In this case, you'll have to make a new Casumo name if the one you've chosen has already been taken. It's possible that you signed up for the casino before realizing your email address was already in use. You can regain access to your account by visiting the 'I forgot my password' page or contacting customer service.

Q: Why can't I access all the banking methods described above?

Banking methods can vary depending on a user's country of residence, as is common in the industry. Creating an account and going to the cashier section of Casumo is the best way to see all of the banking options available for deposits and withdrawals.

Q: I attempted to make a deposit but was unsuccessful. What exactly is the issue here?

When you make a deposit, double-check that all of the information you entered is accurate. There are numerous additional reasons why your deposit failed, a few of which are listed below:

  • Verify whether you are on the withdrawal or deposit page.
  • Verify that you are using one of the accepted credit cards.
  • Verify that all information is correct
  • Consider using a different browser.
  • Perhaps your Visa or Mastercard secure code did not work
  • Maybe your card is restricted from making online and international purchases
  • Maybe you do not have sufficient funds on your credit card

If you have addressed all of these points and the problem persists, you should contact customer support.

Q: I made a deposit, but the funds are still missing from my account. What am I to do?

The first thing you should do is check if any funds have been charged from your card. If they were, you must contact customer service. They will track down and resolve the issue. They may require a copy of the transaction in some cases to investigate with the payment provider.

Q: Why am I unable to open a game?

This typically occurs when communication with the server is lost. You should attempt to log out and re-log into your account. In some cases, you may need to restart the browser. If the issue persists after trying all of the above, you should contact customer support.

Q: I was not rewarded for leveling up in Casumo Casino Adventure. Why is this the case?

Casumo's reward system is complex. Occasionally, you will receive a reward for leveling up, but not always. However, there is nothing to fear here. All points earned are saved and carried over to the next level. So, if you didn't get a reward right away, your odds of earning one later are greater.

Total score10.0
Pros
+ App available
+ Unlimited withdrawals
+ Clean design

Quick casino facts

WebsiteWebsite:  Casumo
Year foundedYear founded: 2012
Affiliate programAffiliate program (1)
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